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On February 27, 2024, the City of Cape Coral will upgrade to a new login authentication service, TID-C, to increase security for the City and those using the EnerGov Customer Self-Service (CSS) portal.

 Please follow the steps below as part of this transition process:

• Login to CSS using Google Chrome before Feb. 27 to confirm the email address associated with your EnerGov/CSS account.
• Use the same email to sign in to CSS for the first time with TID-C

After TID-C is implemented, all CSS Users must re-register their email address the first time they sign into CSS. 

Instructions on How to Sign in to CSS for the First Time with TID-C

TID-C Authentication Frequently Asked Questions (FAQs)

Original source can be found here.